Privacy policy

Cactus Cloud Media LLC ("we," "our," or "us") respects your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

 
1. Information We Collect
We may collect the following information when you visit our website, contact us, or book a service:

Name and contact details (email, phone number)
Property addresses related to shoots
Project requirements and notes
Payment-related information (only via secure third-party processors)
We do not collect or store credit card numbers directly.

 
2. How We Use Your Information
We use the information we collect to:

Communicate with clients
Schedule and manage drone media projects
Deliver photo and video content
Send invoices or payment confirmations
Improve our services and website
 
3. How We Store & Share Data
Client data and media files are securely stored using trusted cloud services such as Google Workspace, Dropbox, or similar providers. Access is limited to authorized team members.

We do not sell, trade, or share your personal information with third parties for marketing purposes.

We may share limited data with:

Payment processors (e.g., Stripe, Square)
Web hosting or client portal tools (e.g., Durable, Google Drive)
 
4. Cookies & Analytics
Our website may use basic cookies or third-party analytics tools to track general usage patterns (e.g., page visits, session duration). No personally identifiable information is collected through these cookies.

 
5. Client Media
Media content (photos and videos) is treated as private and is only shared with the client unless written permission is provided for promotional use. Clients may request their media be removed from our portfolio at any time.

 
6. Data Retention
We retain client data and project media as long as necessary for business operations or legal obligations. You may request deletion of your information at any time by contacting us.

 
7. Your Rights
You may:

Request a copy of the information we hold about you
Ask us to update or delete your information
Withdraw consent for marketing or portfolio use
Contact: [email protected]